Refund policy

At Clearwater Wellness Co. our goal is to ensure that every customer is fully satisfied with their purchase. We stand behind the quality of our products and strive to make the return and warranty process as seamless as possible.

30-Day Satisfaction Guarantee

If you are not completely satisfied with your Snowcap, you may request a return within 30 days of delivery.

  • Customers will receive a full refund, minus shipping costs.
  • Products must be returned in their original condition and packaging to be eligible for a refund.
  • A 15% restocking fee applies to all returned units to cover inspection, testing, and refurbishment costs.

Easy Return & Refund Process

We want to make the return process as smooth as possible.

  1. Initiate Your Return
    • Email support@clearwaterwellnessco.com to request a Return Authorization (RA) Number.
    • Our team will connect with you and guide you through the return process.
  2. Package & Ship Your Product
    • Securely pack your Clearwater Wellnes Co product in its original packaging.
    • Clearly mark the RA Number on the package.
    • Customers are responsible for return shipping costs.
  3. Inspection & Refund Processing
    • Once received, our team will inspect the product to ensure it meets return eligibility.
    • Refunds are processed within 3-5 business days after inspection.
    • Store credit may be offered as an alternative for customers hesitant about a full return.
  4. Refund Notification
    • Customers will receive an email confirmation once the refund has been processed.
    • Refunds will be issued to the original payment method.

Non-Refundable Items

Certain items are not eligible for a refund, including:

  • Products that have been damaged due to misuse, neglect, or improper handling.
  • Units that are not returned in their original condition (e.g., missing parts, excessive wear, modifications).

Need Help?

Our Customer Support Team is here to assist you every step of the way. If you have any questions about our return policy, warranty, or need assistance with a return, please contact us:

Email: support@clearwaterwellnessco.com

We appreciate your trust in Clearwater Wellness Co. and look forward to ensuring you have the best experience with your Snowcap or sauna products!